Cannot login to Omni/Live Agent when Quick Text has over 4,000 characters
Last updated 2018-03-30 ·Reference W-3616744 ·Reported By 0 users
If you have a Quick Text record with a Message value that exceeds 4000 characters and is associated to the "Live Agent" Channel, then Agents will not be able to log in to the Live Agent or Omni-Channel widgets.
-Configure an org with Live Agent and/or Omni-Channel and a user that can log into those widgets in console
-Enable Quick Texts in the org
-Create a Quick Text associated with the Live Agent channel and set the content of it to over 4000 characters
-Attempt to log into either the LA or Omni widget. You'll see a login failure in the browser console, though the LA widget will still look like it's logged in. The Omni widget will actually reflect the failed log in, but in either case the agent is not logged in.
-Reduce the Quick Text to less than 4000 characters and the login will succeed.
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Is it Fixed?
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