Winter '17 - Community Password Reset Link Fails to Redirect if Initial Reset Interrupted
Trailblazer Community

Known Issues · Fixed

Winter '17 - Community Password Reset Link Fails to Redirect if Initial Reset Interrupted

Communities , Winter 17

Last updated 2017-05-09 ·Reference W-3469653 ·Reported By 2 users

Fixed - Summer '17

Summary
If a Community User uses their Password Reset link for the first time but closes the browser tab/window before completing their reset, re-using that link will result in a Blank Page (and status '500' error) instead of redirecting them to generate a new link.

Repro
In a Winter ’17 org

1. Create a new Napili Community.
2. Publish the Community from builder.
3. In Community Management | Login and Registration, set forgot password page to: Community Builder --> "Forgot Password".
4. Activate and Publish the Community.
5. Go to the Forgot Password page in a fresh window (incognito).
6. Input your username (associated with a community user) and check your email for a Password Reset link.
7. Use the link in a fresh window and you will be prompted to reset your password. NOTE: Do not proceed with reset.
8. Use the link again.

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EXPECTED RESULTS:
Because the link has already been used, you should be redirected to the Forgot Password page to generate a new link.
Note: Links are one-time-use.

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ACTUAL RESULTS:
The repeated use of the link presents the user with a blank / white page and a '500' Internal Server Error.

Workaround
Affected users must return to the Forgot Password page to generate a fresh, working reset link.

Reported By (2)

Candoris Padmanabha Rao

Is it Fixed?

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