Insufficient Privileges when Viewing Work Order if Object Milestones RL is On Layout
Last updated 2022-02-10 ·Reference W-3386323 ·Reported By 4 users
Users with access to Work Order records will receive Insufficient Privileges when viewing a Work Order if the following two conditions are met:
-The user does not have View Setup & Configuration
-The Object Milestones Related List is on the page layout (and has a milestone on it).
1) Ensure Work Orders are Enabled, as well as Entitlements/Milestones, and OWD for Work Orders set to Public Read/Write
2) Create User A with the following permissions -
Account: Create, Read, Edit, Delete
Service Contract: Read
Work Order: Create Read Edit
View Setup & Configuration must be OFF
3) Create a Milestone for Work Orders. Set to Non Recurring. (Setup>Customize>Entitlement Management>Milestones>New)
4) Create an Entitlement Process for Work Orders (Setup>Customize>Entitlement Management>Entitlement Processes)
5) On the Entitlement Process Screen, add the Milestone from Step 3 to the Milestone Related List
6) Create an Account Record
7) Create a Service Contract record associated to the Entitlement Process from step 4, and the Account from Step 6
8) Create a Work Order record, and ensure the Entitlement Process is populated with yours from step 4, and Account from Step 6, and Service Contract from step 7
9) On the Work Order record, click Edit Layout, and add the Object Milestone Related List
10) At this point you the related list should have a milestone on it. If so, great.
11) Login as User A from step 2
12) Navigate to the Work Order record -- Insufficient Privileges.
Use the Work Order fields related to entitlements rather than using the Object Milestone related list.
Is it Fixed?
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