Insufficient Privileges when Viewing Work Order if Object Milestones RL is On Layout
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Known Issues · Fixed

Insufficient Privileges when Viewing Work Order if Object Milestones RL is On Layout

Last updated 2022-02-10 ·Reference W-3386323 ·Reported By 4 users

Fixed - Summer '17

Summary
Users with access to Work Order records will receive Insufficient Privileges when viewing a Work Order if the following two conditions are met:
-The user does not have View Setup & Configuration
-The Object Milestones Related List is on the page layout (and has a milestone on it).

Repro
1) Ensure Work Orders are Enabled, as well as Entitlements/Milestones, and OWD for Work Orders set to Public Read/Write
2) Create User A with the following permissions -
Account: Create, Read, Edit, Delete
Service Contract: Read
Entitlement: Read
Work Order: Create Read Edit
View Setup & Configuration must be OFF

3) Create a Milestone for Work Orders. Set to Non Recurring. (Setup>Customize>Entitlement Management>Milestones>New)
4) Create an Entitlement Process for Work Orders (Setup>Customize>Entitlement Management>Entitlement Processes)
5) On the Entitlement Process Screen, add the Milestone from Step 3 to the Milestone Related List
6) Create an Account Record
7) Create a Service Contract record associated to the Entitlement Process from step 4, and the Account from Step 6
8) Create a Work Order record, and ensure the Entitlement Process is populated with yours from step 4, and Account from Step 6, and Service Contract from step 7
9) On the Work Order record, click Edit Layout, and add the Object Milestone Related List

10) At this point you the related list should have a milestone on it. If so, great.
11) Login as User A from step 2
12) Navigate to the Work Order record -- Insufficient Privileges.

Workaround
Use the Work Order fields related to entitlements rather than using the Object Milestone related list.

Reported By (4)

Martijn Reekmans Justin cloudsosius Grétar Víðir Pálsson Yael Perez

Is it Fixed?

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