'URL No Longer Exists' when accessing a Community in recently refreshed Sandbox.
Trailblazer Community

Known Issues · Fixed

'URL No Longer Exists' when accessing a Community in recently refreshed Sandbox.

Sandbox , Communities

Last updated 2022-02-10 ·Reference W-2848555 ·Reported By 62 users

Fixed - Summer '17

Summary
There is a potential issue where the domain records are left in place after a sandbox refresh. This causes problems after a refresh has taken place since two domain records from different org ids will resolve to one domain.

For Communities which use templates, this will cause a 'URL No Longer Exists' error when accessing that Community in the Sandbox.

Repro
Note: This is an intermittent behavior and does not happen with all sandbox refreshes.

1. In Production, enable Communities
2. Create a Sandbox. Ensure Communities work as expected in that SB.
3. Refresh the Sandbox. Communities in the new sandbox copy might exhibit the error noted above.

Workaround
Log a case with Support to verify the cause of the error. If the error is in fact caused by this issue, Support can change the Community Subdomain for the affected sandbox as a workaround.


***IMPORTANT NOTE*** : This known issue is not the only possible cause of a 'URL No Longer Exists' error when accessing a Community in the Sandbox. That message can also appear if the Community needs to be published. Please open the Community Builder for the affected Community, click "Publish", wait for publish to complete, and confirm the error still happens before contacting Support for assistance.

Reported By (62)

Shane Khublall NP NimbusPoint Carrie Hooper Geetha Kandukuri Jason Pytlik Steven Wilson Alakh Biniwale Scott Shapiro Susanne Hjort Bøllund Paul Hicken Danny Donovan Coline Ludwig Krithi Hariharan Biao Zhang Abhi Tripathi Catharina Amandusson Eoin O'Neill Brandon Foster Matt Norn Alekhya Reddy Kristen Strater Kunal Vikram Singh A.J. Angus Carly Lee Priscila Renwick Marek Saktor Lori Manley Bryan Hartka Lee Harding Kai Johnson Diego Gutierrez Codina Paulina Cajiao Eugenio Roldan Tony White Rolf Kramer Conrad Jooste Becky Willis Fabio DeSousa Mikayla Gimelli Alex Chang Marc Francois Jeannette Lindsay Kevin Crews Sophie Alkhowaiter Andrea Scott Kerrie Valdiviezo Kirsty Bishopp Matthew Straney Dinakar Makam Mani Gunasekaran Brightgen Support Bob Clements Tiffany Vasquez Chris Johnston Peter Umali Forrest Cook Lelis Murakami Anand Colaco Kelley Kain Communities Admin Eno Gjerasi Elise Toohey

Is it Fixed?

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