Reports exported through "Printable View" option cannot be opened in MS Excel
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Reports exported through "Printable View" option cannot be opened in MS Excel

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Last updated 2021-04-06 ·Reference W-3314571 ·Reported By 1000 users

Fixed - Spring '17

Summary
Please note, this has been identified as an issue on Microsoft's end. Microsoft has released updates to resolve the issue for all currently supported versions of MS Office. At this time, there is no further action Salesforce Support can take other than sharing Microsoft's resolution:
https://support.microsoft.com/en-us/kb/3181507

- Reports exported through the "printable view" option are not opened in MS excel correctly. They show a "file is corrupt" dialog.

- Actual Behavior: Opening the exported report shows a "file is corrupt" dialog.

- Expected Behavior: File should open up correctly.

Repro
-1. Log in to your org
-2. Create a report and export it as "Printable View"
-3. Open the exported file
-4. Receive the error "The file you are trying to open, 'reportXXXXXX.xls', is in a different format...", then clicked "Yes"
-5. Receive the error: 'The file is corrupt and cannot be opened'

Workaround
Please see updated options provided by Microsoft in their KB article on this topic:
https://support.microsoft.com/en-us/kb/3181507

Updates
12/14/16: Please visit the following link and update MS Office based on the instructions provided: https://support.office.com/en-us/article/Office-Updates-a118ec61-f007-492f-bfa5-5a6f764d5471

12/20/2016: Since MS Office 2010 and older are no longer classified under mainstream support by Microsoft, the above fix does not work on these MS Office versions. We are working with Microsoft on possible solutions for customers using these MS Office versions.

1/13/2017: Per Microsoft, we are expecting the patch fix to be released for Office 2010 to those Microsoft customers who are under extended support for Office 2010. The tentative release time-frame from Microsoft is mid-February. Any further questions regarding this fix and when it will be released should be directed to Microsoft.

Reported By (1000)

Jeisson Hernandez Randall Porter Mary Tagler Divine Bendicion Megan Hooser Travis Kolinek Enda Mullaney Binoy Sivan Jay Prakash Jake Saul John Doe Jason St Peter Mark Bruchkowsky James Watson Angelica Mariscal Sasha Vagodnaya Jason Bellis Eva Wright Vickie Carlson Danielle Chittick Jonathan Morgan Joseph Bohon Brad Hamlin Danelle Lockwood Francesco Scariolo Paul Kinker Ronnie Hunt Rajeev Baddam Emily Griffin Manas Mishra Viviana Martinez Cindi Rella Victor Ferman Daniel Phung Jake Schmitz Heather Schreiber Abhilash Kuntar Adrian Juergens Fran Johnson Amarendar Junuthula Donna Ard Kathleen Lehnigk Robert Peck Demo Org Jeff Chan Nicolas Touchard Deborah DeGroff Heather Goode Jason Lorden Darren Brown Lisa Guerrero Vinay Vemuri Harish Nallala Paula Jarvis Junko Mizota Joe Biegler Dustin Jensen Lana Fernando Aurélien Lacenaire Laura Sartori Ramana Reddy Patlammagari Shiv Janaki Stephen Parkinson Thomas Matos Penrod Software Chris Cannavo Adam Mays Ellie Kennedy Tara Cooper Lauren Miedema Kelly Freeman Jaclyn Fama Justin Porter Ashley Jones Paula Troncoso Michelle Ava Larry Hunt Greg Coogan Janie Borror Brian Hamilton Jeremy Treis Randall Porter Veena Ramesh Brian Collins Phil Smith vijay gangani Developer Brad Hood Nicole Vaicunas Pratyusha Penugondla Sean Garrity Francis Tabili Fredrik Herrström Outi Pelkonen Patricia Nolte Stephen Joyce CARLOS ARTURO PINTOR SALOMON Emily Hillis Lacey Gifford Denise Newman Louise O'Brien _ Nag Amanda Clague Vi Nguyen Kathy Avdis Stefan Strepka Ron Cardenas Brooks Nelson Jon Hohol Joshua Roth Susan DeFazio Tom Jarvela Ravikumar Arvapalli Holley Myers Gavin Booth João Rodrigues Patrick Brunetti Trevor LaFleche Nestor Martinez Mark Henderson Chris Ripps John Graf Abby Clobridge Ralph Nubla Kai Addae Megan Carr-Locke Tyler Schryver Arthur Rozner Rhyan Brandt Ana-Maria Aurelia Popa Matthew Piazza Hannah Keen Maggie Rodney Kristopher Eager Salesforce Mayank Agarwal Dustin Rediess Cat Craven Ashly Bower Grace Selley Tim Cox Ashok Ramamurthy Roberto Lozano Mansoor Ahmad Craig Zelley Kanissa Williams Danni Schroeder Nick Lewis Busy Administrator Sait Riega Campos Matthew Covarrubias Ben Benaziz - eu Nessan O'Sullivan 1556893409 Teresa Migallos Irit Koyfman Noo DAA Daniel CADET Megan Blotzer Glenn Donoghue Adam Ridout Sharon Sladick Peter Idzi Sam Lassiter Stephanie Byrd Paul Baguley Rolf Carlsson Admin User test admin Masakazu Furumi Sunan Spriggs Venkat Adhmanapa Ben Morch Son Hoang Nate McCormack Infosys SFDCSupport Sri Saranu Sandra Schanzer Peggy Liddell Tory Pfenninger Jeff Rheel Joy Varughese Ryan Owens Thomas George Carl Woolston Jessica McCarlie Seemati Sekaran Pru Bell Jordi Adame Vivanco Ricardo González Aragón Reynaldo Esparza Jeisson Alexander Hernandez Guerrero Rituparn Shinde Marshall Henry Delphine ARNIAUD Lisa Hayes Jeff Heater Jesse Henderson Ben Davis Mia Towndrow Brittney Folloso Michele Caruso Dean Colvin Juan Drombo Matt Sutton Nancy Attoh j Stilling Leon Velthuizen Paul Hollis Tricia Igoe Bob Green Becky Willis Joe Bigane Brenda Niem Nick Kremer Andrew ANATRA Florent GUIGNARD Bryan Murphy Kevin Bruss Tonia Collins Tobias Forstmeier Alyssa Myers Neil Walker Ney Grant Nicole Leister Siddharth Prakash Luetger Gunish Chawla Megan Brooks Xiaolong Luo Hossam Ibrahim Robert Suggs Dewald Vermeulen Fred Triest Allison Smith Felicia Manea Kory Howard Marina Benito Padilla Admin User Yuko Yamada Christine McGarry Hector Robert LaNae Christenson Tracey Mullane Jason Hoult Carl Landers Yuliana Westover Eamon Kelly Robin White Erez Dahan Len Basham Harmen Korfage Yigal Ben Avi Gary Fusco Sherry Rains Maria Benito Daniel Miller Steve Torrey Jean Hathhorn Aaron Travis Michelle A. 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Is it Fixed?

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