Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough
Trailblazer Community

Journey Builder Salesforce Data Event 'Clears' configurations when editing if data does not load fast enough

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2020-05-08 ·Reference W-5963223 ·Reported By 0 users

No Fix

Summary
Sporadically you may see that upon editing an event and navigating through the options, when clicking back through the options quickly and not allowing each section to load, certain parts of the Salesforce Event configuration will clear out if it is then saved.

Repro
Select the Salesforce Data Event for configuration
Select any object and who to inject
Set your filter criteria.
Click all the way to done.
Re-open the event for editing
Click back very quickly to the step where you added the filter criteria
Previously configured data will potentially be cleared out

Workaround
If you see that it looks like your configurations have been cleared, you will need to close the event without saving changes and refresh the page. When editing a Salesforce Data Event you will want to allow each screen to load before clicking to any other screen.

If you see any information missing from the summary such as the entry criteria, this is an indication that you will need to re-configure the event, as that configuration has been lost.

Reported By (0)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.