Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted
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Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted

Marketing Cloud Integrations

Last updated 2020-09-23 ·Reference W-7365476 ·Reported By 4 users

In Review

Summary
Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account.

Repro
1) Navigate to a Salesforce Contact or Lead Record that contains an IER (individual email result) from a Marketing Cloud Connect Integrated Triggered Send
2) Delete the IER
3) After some time, you may see this IER be recreated if the contact or lead continues to be sent to via the integration.

Workaround
No workaround exists at this time. If needed, you are able to delete the record again.

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