Unable to locate subscriber on Auto-Suppression List
Trailblazer Community

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio

Last updated 2022-10-04 ·Reference W-3722028 ·Reported By 20 users

No Fix

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

1. Create an Auto-Suppression list
2. Ensure that the list has at minimum more than 200 records
3. Search for a subscriber that is not returned in the top 200 results
4. See it is not returned in the search

Subscribers can be removed by using SSJS or SOAP API. See our Knowledge Article for more details:

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