Unable to locate subscriber on Auto-Suppression List
Trailblazer Community

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

Last updated 2020-06-10 ·Reference W-3722028 ·Reported By 16 users

In Review

Summary
When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

Repro
1. Create an Auto-Suppression list
2. Ensure that the list has at minimum more than 200 records
3. Search for a subscriber that is not returned in the top 200 results
4. See it is not returned in the search

Workaround
Subscribers can be removed by using SSJS or SOAP API. See our Knowledge Article for more details:
https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-remove-subscriber-from-Auto-Suppression-List

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.