Unable to locate subscriber on Auto-Suppression List
Last updated 2020-08-13 ·Reference W-3722028 ·Reported By 17 users
When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.
1. Create an Auto-Suppression list
2. Ensure that the list has at minimum more than 200 records
3. Search for a subscriber that is not returned in the top 200 results
4. See it is not returned in the search
Subscribers can be removed by using SSJS or SOAP API. See our Knowledge Article for more details:
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