In-App Message fails to display if title, body, or buttons are disabled
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In-App Message fails to display if title, body, or buttons are disabled

Marketing Cloud Journey Builder , Marketing Cloud Mobile

Last updated 27 days ago ·Reference W-7213420 ·Reported By 2 users

Fixed in version Marketing Cloud Release May 2020

Summary
If an In-App Message is created and the title, body, or buttons are disabled, the message will not be displayed.

Repro
-Create an In-App Message in Journey Builder with Title (or body, button), Message as ON but no text added.
-Validate the journey. You will receive validation errors saying Title and Message fields are empty.
-Edit the activity and toggle the Title and Message to off and save.
-Inject contact into Journey with the activity
-The message will not be displayed to the contact

Workaround
Include a title, body, and button in the message.

Reported By (2)

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