Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours
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Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours

Marketing Cloud Automations

Last updated 2020-05-20 ·Reference W-7186387 ·Reported By 2 users

In Review

Summary
When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent.

Repro
-Create a Triggered Automation that has a Wait Activity of 3 days.
-Make sure the Automation is set to Queue.
-Make sure the notification for Stops/Skips is turned on.
-Drop a file.
-Wait for the Automation to start.
-Drop multiple files.
-After 24 Hours, the Automation will be stopped.
-Notice all the queued files will be set to skipped.
-Notice that no notification will come in for the skipped instances.

Workaround
No workaround available.

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