Incorrect Relationship between Contact and Opportunity Objects
Marketing Cloud Integrations , Marketing Cloud Audience/Contacts
Last updated 2022-02-17 ·Reference W-6597682 ·Reported By 6 users
Fixed
Summary
After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects.
Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field
Repro
Pre-req
- Sync the Contact Object to the Marketing Cloud
Repro
- Sync the Opportunity to the Marketing Cloud
- Go into Contact Builder and your Salesforce Org Attribute Group
- Notice how Opportunity links to Contact on ContactId, not your custom Lookup
OR
- Amend the Opportunity (already sync) object after the August '19 MC Release
- Go into Contact Builder and your Salesforce Org Attribute Group
- Notice how Opportunity links to Contact on ContactId, not your custom Lookup
Workaround
No work-around is present at this time. We'd recommend customers not to make changes to their Opportunity object, if possible.
Should you be impacted, please create a Case with Support referencing W-6597682.
Reported By (6)
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
