Incorrect Relationship between Contact and Opportunity Objects
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Incorrect Relationship between Contact and Opportunity Objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

Last updated 4 days ago ·Reference W-6597682 ·Reported By 5 users

In Review

Summary
After syncing the Opportunity object (or making a recent change to it) to the Marketing Cloud, an incorrect Relationship will be created between the two Objects.

Should you have a custom field and Lookup between Opportunity and Contact, the Marketing Cloud will sync the two Objects on a field named ContactID, not your set custom Lookup field

Repro
Pre-req

- Sync the Contact Object to the Marketing Cloud

Repro

- Sync the Opportunity to the Marketing Cloud
- Go into Contact Builder and your Salesforce Org Attribute Group
- Notice how Opportunity links to Contact on ContactId, not your custom Lookup

OR

- Amend the Opportunity (already sync) object after the August '19 MC Release
- Go into Contact Builder and your Salesforce Org Attribute Group
- Notice how Opportunity links to Contact on ContactId, not your custom Lookup

Workaround
No work-around is present at this time. We'd recommend customers not to make changes to their Opportunity object, if possible.

Should you be impacted, please create a Case with Support referencing W-6597682.

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