Looks like you don't have access to care plan types error although user has access (Spring '20)
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Known Issues · In Review

Looks like you don't have access to care plan types error although user has access (Spring '20)

Health Cloud , Spring 20

Last updated 2022-05-11 ·Reference W-7104186 ·Reported By 25 users

In Review

Summary
Looks like you don't have access to care plan types error although user has access (Spring '20).

Repro
1. Log in as a System Admin on an HC enabled org

2. Create a new Case Record Type:
Label: CarePlan Custom
Record Type Name: CarePlanCustom

3. Assign the record to your profile

4. Navigate to the Care Plan Record Type MetaData Type

5. Edit all the records (typically there will only be the one OOTB record) and uncheck the 'Active' field

6. Clone the 'Health Cloud Care Plan' record and set the following:
Label: Health Cloud Care Plan
Care Plan Record Type Name: CarePlanCustom
Case Record Type Name: CarePlanCustom
Active: True
Default: True

7. Enable Multiple Care Plans from the Health Cloud Feature Toggles custom setting

8. Navigate to a Patient record

9. Select the All Care Plans subtab

10. Click the New Care Plan button

Actual Results
===========
You get an error: Looks like you don't have access to care plan types. Your Salesforce admin can help with that.

Expected Results
===========
No errors

Workaround
As the issue is isolated to Record Types where the Label does not match the Name consider updating the Label to match the Name until the issue is resolved.

Reported By (25)

Martin Casas Vikash Kumar Mandal Brian George FSM Fastslowmotion Stephen Clissold Caroline Colomb Vitor Petkevicius Velvetech Administrator Priyanka Vaidya Melissa Allen Daniela Romero Ramirez CONSTANTINE S. KONUGRES Garrett Samuels Andrea Attolico Leonardo Herrera nadav zakzak Lourdes Montero Campos Jenny Warticovschi Pius Joseph Anastasia Posivets Michael Lofquist Jordan Smith Christopher Rosinski Prashant Gupta Michelle H

Is it Fixed?

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