Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send
Last updated 2021-07-07 ·Reference W-7053806 ·Reported By 34 users
Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first time, the Business Unit associated with the TS cannot be determined, and so the BU id is null. This results in a callout being made against the API user's default BU, which will fail if the email resides in a different BU. This will result in an error loading the email thumbnail under a contact or leads tracking individual email result. This also causes the Business Unit field to be empty on the initial load of the Triggered Send.
Create a Journey Builder event that sends tracking back to the Salesforce org. The email send associated with the journey must not be in the API user's default business unit.
Add one or more contacts/leads to the journey, and wait for an IER to be generated for that contact or lead
View the IER image associated with the contact/lead
Instead of a thumbnail of the email send, the page will display an error
Click on the link to the parent triggered send object
The record will load, and the triggered send chart page will initialize (note there will be no thumbnail for the triggered send because there is no email id to reference for JB sends)
Go back to the original IER
The email thumbnail should load successfully
Load the parent triggered send record from the Individual Email Result, then return to the IER after the triggered send tracking chart has been displayed.
Reported By (34)
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.