AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send
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AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Last updated 2020-04-06 ·Reference W-6814334 ·Reported By 0 users

Fixed in version Marketing Cloud Release March 2020

Summary
When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name.

Repro
1. Create a Send Classification using a Sender Profile which has a static value for the From Email and utilizes AMPscript to populate the From Name.
2. Configure a triggered send to use the Send Classification for RMM Auto Reply
3. Configure RMM Auto Reply to utilize the new Triggered Send.
4. Send and reply to an email configured to use the RMM Auto Reply

Workaround
Use the v() AMPscript function around static From Email to force the system to process the AMPscript for both From Name and From Email.

Example: %%=v("address@domain.com")=%%

Reported By (0)

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