PersonAccount Orgs: JB Integration Activities fail to create/update Contact records
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PersonAccount Orgs: JB Integration Activities fail to create/update Contact records

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2020-04-06 ·Reference W-7011129 ·Reported By 2 users

Fixed in version Marketing Cloud Release March 2020

Summary
When utilising a Sales Cloud Org enabled for PersonAccounts and using Journey Builder to update a Contact record, the activity will fail to create/update a/use a Contact record with the submitted data

Repro
Pre-Requisites:
- Turn on PersonAccounts for your Sales Cloud Org
- Inject a Contact into a prior Journey, with ContactKey as the ContactID
- Use a JB Integration (JBInt) activity to update the record in the Sales Cloud

This stores the Lead/Contact internally to allow for the Lead Conversation process on the Marketing Cloud side

Repro
- Create a Journey using a JB Integration activity (eg. CampaignMember Activity)
- Select the "Assign Person in the Journey" as the identifier of the ContactKey
- Complete the JBInt Activity and Activate the Journey
- Whilst the Contacts pass through the Activity, they will fail with a validation error

Workaround
Use either Journey or Contact Data to identify the ContactKey (ContactID) to map the Activity to the creation/update in the Sales Cloud

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