Not Sent not populated in Email Analytics in Journey Builder when other activity not present
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Not Sent not populated in Email Analytics in Journey Builder when other activity not present

Marketing Cloud Journey Builder

Last updated 2020-04-06 ·Reference W-6994743 ·Reported By 2 users

Fixed in version Marketing Cloud Release March 2020

Summary
When an Email Send Activity in Journey Builder contains only errors with no successful sends, Email Analytics will not populate a total for Not Sent under Total Attempted in Inbox Performance.

Repro
-Create a sendable data extension containing a single record
-Add that single record to a suppression list
-Create a Journey targeting the data extension, create an email send activity that uses the suppression list from the previous step.
-Activate the Journey, observe that nothing is added to Not Sent in Email Analytics after the contact completes the Email Activity

Workaround
Run a Tracking Data Extract with the Not Sent option specified

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