Send to DE SMS Send creates Subscription including the + character
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Send to DE SMS Send creates Subscription including the + character

Marketing Cloud Mobile

Last updated 2020-04-06 ·Reference W-6983131 ·Reported By 1 users

Fixed in version Marketing Cloud Release March 2020

Summary
When sending an SMS Message to a Data Extension, and you choose to create a Subscription for each Subscriber, the Marketing Cloud creates a new Subscription using the + character, if it is included in the Phone field of the DE

Repro
- Create a Sendable Data Extension with a Phone and Locale DataType field
- Use a Query Activity to move data into the Phone field including the + character
- Perform a Send to the Data Extension via MobileConnect
- After choosing the Data Extension, ensure you select to create a new Subscription for each Subscriber
- Send to the DE and review your Subscriber (in MobileConnect or Contact Builder) to see a new Subscription using the + character has been created

Workaround
1. Import your Subscribers into MobileConnect prior to the Send and then utilise the select existing Subscription option

2. Normalise your data into your Data Extension so the + character is not included in the Sendable DE for SMS Messages

Reported By (1)

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