Contacts Engagement History fails to load on child BUs
Last updated 2021-02-16 ·Reference W-8081330 ·Reported By 4 users
Fixed in version Marketing Cloud Release January 2021
Contacts Mobil engagement history in Contact Builder does not load on child BUs.
- Log in to child BU account
- Navigate to [Contact Builder] > [All Contacts]
- Click the Contact Key link of the list
- No Mobile activity history will show on the [Engagement] tab
No workaround on UI operation but you can use the standard report or extract for each channels to retrieve the tracking data.
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