Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity
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Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity

Marketing Cloud Journey Builder

Last updated 2020-05-06 ·Reference W-5589522 ·Reported By 1 users

In Review

Summary
In Email Activity of Journey Builder, when configuring either "Delivery Window" or "Hourly Threshold" of send throttling, the setting value is not saved.

NOTE:
In the first place, Send Throttling feature is not working as a product limitation if Domain Throttling feature is enabled on your account.

*Domain Throttling: Email send volume control feature for specific Japanese ISP
cf.) Japanese knowledge article
https://help.salesforce.com/articleView?id=000316485&language=ja&type=1&mode=1

Repro
- Create a new version or new Journey.
- Drag & Drop the Email Activity to Journey canvas.
- Set the Delivery Window only with some value.
- Click done and activate.
- Once activated, view details of email.
- Check delivery window, it is blank.

Workaround
Set both "Delivery Window" and "Hourly Threshold" with checkbox on.

Reported By (1)

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