When navigating between pages quickly and chatting an agent (embedded services), the chat can disconnect
Last updated 2020-02-15 ·Reference W-6873184 ·Reported By 11 users
A visitor is disconnected from chat if moving between web pages rapidly.
Add an embedded service chat component to the web page
A visitor chats with an agent on that web page.
While chatting, the visitor quickly navigates between site pages.
Intermittently, the visitor sees that the chat has become disconnected.
None at this time.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.