When Account merges are done the emailmessage RelatedToId is not updated leaving the record hanging pointing to the old Account
Last updated 2021-02-16 ·Reference W-6872184 ·Reported By 2 users
When Account merges are done the emailmessage "RelatedToId" is not updated leaving the record hanging pointing to the old Account
Steps To Reproduce:
1) Created two duplicate Accounts
2) Create dummy Contacts on both Accounts
3) Send emails from both Accounts to dummy Contacts
4) The related email of the account NOT chosen as the master account will still have RelatedToId of the old now deleted account.
5) In Classic, Under the Account related list, it now shows that the RelatedToID is the new Account, however when opening the email itself, the related to ID is now the old deleted Account
6) In Lightning, when viewing the Details of the email message, RelatedToID is blank and hangs.
RelatedToID of email record should be changed to the new account
RelatedToID of email is blank on lightning and on classic it still has the old deleted account
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.