Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data
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Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2020-05-19 ·Reference W-6814993 ·Reported By 0 users

In Review

Summary
When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the record will fail to be injected.

Repro
- Add a Picklist (Multi-Select) field on the Lead Object in the Salescloud.
- Add a set of values which exceed 255 characters in length, total.
- Create a Salesforce Data Entry Event entry source in a new Journey.
- Select Lead Object / Lead ID
- Trigger upon Creation with no specific criteria
- No Related Object Criteria
- Add the Picklist (Multi-select) field as your Entry Data.
- Save the Entry Source.
- Add a Random Split to the Journey Builder canvas.
- Configure settings to Allow Re-entry
- Save and Activate Journey.
- Create a Lead who has every value picked for the Picklist (Multi-select) field.

Workaround
Travel to the Data Extension and edit the field length to 4000 characters.

Reported By (0)

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