Deploying Changes to the list values of Support process does not reflect on the same Record Type
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Known Issues · In Review

Deploying Changes to the list values of Support process does not reflect on the same Record Type

Custom Objects

Last updated 21 days ago ·Reference W-6715840 ·Reported By 29 users

In Review

Summary
After deploying the support process from one org to another Org and then making changes to the support process and redeploying it with the same record type.

The destination org still holds the old values rather having the updated values.

Repro
1. Login to the OrgA
2. Goto setup-> Support Processes
3. Create a new Support Process under Case object
4. For support processes it have "Selected Values" in them.
5. Under setup-> Cases-> RecordTypes
6. Create a Record Type which associates with the above selected Support Process.
7. Try to deploy the above Support Process to the new Org OrgB
8. Now Make changes to the Support Process and modify the values under "Selected Values" for the same record type.
9. With the changes saved, Try to deploy the same to the same org OrgB
10. When we login to the orgB, we still see the old values when trying to create a case under the same record type.
11. Even though the deployment is successful the changed values does not reflect with the new deployment.


Expected Results:
The changed values should be reflected in the destination org. OrgB

Workaround
If we create a new RecordType with the changes values of the Support process and redeploy, then the changed values are displayed in the destination org.

Reported By (29)

Brady Wright Niyanthri Lokesh John Wilkins Kevin Weil Vincent Bonhomme Nandhini Velusamy howida Sayeed Ahmed Girish Sharma Chrysia Rosalinda Franco Christine Suzanne Refrima Jaya Keerthana Rachel Harrison Daniel Jimenez Charlie Baker Nick Brown Charlotte Ashton Brandon Terrell Dippan Patel Faisal Baig Emily Duncan Padam Sharma Stephan MIELNIKOW George Tani Allysson Melo Renata Vendramini Saulo Ramon Carla Miossi Alexandre Bardese Wilibaldo Seixas

Is it Fixed?

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