Lightning console, "Sorry to Interrupt" error appears when agent receives any Omni work on IE11 browser
Last updated 2020-02-15 ·Reference W-6505635 ·Reported By 1 users
In 222 release, a "Sorry to Interrupt" error thrown in the agent Lightning console when working with Omni in IE11. This issue does not occur in other browsers.
Login to Service Console app on an IE11 browser
Turn agent status online through Omni channel, now agent is available to receive chat request.
On another browser go to community or site hosting a chat button
Select 'Chat with an expert' fill the details and click on start chat.
Accept the chat on the agent window.
Sorry to Interrupt,
'This page has an error. You might just need to refresh it."
Use another browser, such as Chrome or Firefox.
Reported By (1)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.