False Bounces are not corrected at the IER level in the Sales Cloud
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False Bounces are not corrected at the IER level in the Sales Cloud

Marketing Cloud Integrations , Marketing Cloud Admin

Last updated 2020-06-09 ·Reference W-6611777 ·Reported By 6 users

No Fix

Summary
When sending it is possible for a bounce to occur that is not a valid bounce. The changes to the record are not pushed to the Sales Cloud to the Individual Email Record (IER). In the Sales Cloud, the bounce status for the subscriber shows bounced, even though opens and clicks occur.

Repro
- Send an email through Marketing Cloud Connect
- Have a false bounce occur
- Notice that the bounce is corrected in the Marketing Cloud, but the bounce still appears in the IER in the Sales Cloud

Workaround
- Use Marketing Cloud tracking

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