Omni-Channel My Work List not updated to reflect current work if case is changed using a flow action
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Omni-Channel My Work List not updated to reflect current work if case is changed using a flow action

Flow , Lightning , Omni-Channel

Last updated 2020-03-10 ·Reference W-6615745 ·Reported By 9 users

Release In Progress - Summer '20

If a user logged into Omni-Channel has a case currently assigned in the "My Work" list.

Calling a flow action via a button url, to change the information of the case, is then not reflected in the My Work list on case Close

~ Omni-channel setup in order to route cases to agents.
~ Create a Flow, which changes information on a case record ie. the owner of the case record
~ Create a URL button on case to then call the flow

1) Log in as a user with Omni-Channel enabled

2) Have a case show up in the queue and accept the case record.
-Case should be then opened in the workspace

3) Select your case button to call your flow action.

4) You should see information has changed on the case.

5) Close the case tab
-You will see if the despite the case no longer is assigned to the current user,
the case record will still display in the current users my work list

Possible workaround to utilize is a lightning component with the isUrlAddressable interface in order to utilize the workspace api
<aura:component implements="force:lightningQuickActionWithoutHeader,force:hasRecordId,lightning:isUrlAddressable">
<lightning:workspaceAPI aura:id="workspace"/>

<aura:handler name="init" value="{!this}" action="{!c.init}" />
<lightning:flow aura:id="flowData" onstatuschange="{!c.finishFlow}" />

init : function (component) {
var myPageRef = component.get("v.pageReference");
var recordId = myPageRef.state.c__recordId;
component.set("v.recordId", recordId);
var flow = component.find("flowData");
var params = [
{ name : "id", type : "String", value: recordId}
finishFlow: function(component,event,helper){

var workspaceAPI = component.find("workspace");
workspaceAPI.getFocusedTabInfo().then(function(response) {
var focusedTabId = response.tabId;
workspaceAPI.closeTab({tabId: focusedTabId});
.catch(function(error) {

Update the button to then call this eg.

Is it Fixed?

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