When a '&' character is in the name of a chat button, it is displayed as '&' in the transfer-to-button dialog in classic console
Last updated 2020-02-15 ·Reference W-6594101 ·Reported By 1 users
When a '&' character is in the name of a chat button, it is displayed as '&' in the transfer-to-button dialog in classic console.
-Set up an org with chat (live agent)
-Create two test agents that are assigned a test skill
-Create a test chat button with an ampersand ('&') in the name
-Create classic console with Live agent enabled
-If necessary, create a chat agent configuration that allows transfer to that test button
-Log in both agents
-Submit a test chat and accept with one agent
-Click the arrow icon in the chat log to transfer the chat
-In the button drop down, notice the '&' in the button name for your test button
Replace the '&' with 'and' or switch to Lightning console
Reported By (1)
Is it Fixed?
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