Console shortcuts being executed when inputting text into flow input text elements
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Console shortcuts being executed when inputting text into flow input text elements

VisualForce , Flow , Winter 20

Last updated 2020-02-15 ·Reference W-6589117 ·Reported By 3 users

Fixed - Spring '20

When a user displays a Flow used in the console through a Visualforce page using Lightning Out., console keyboard shortcuts are triggered when a user types in a Flow input text field and backspace does not work.

1) Create a Flow under Setup > Flows > New

i) Drag and place a Screen component from the left

ii) Enter a value for the label, drag and place a Text component from the left and enter a label for it, click Done

iii) Click and drag from the circle under "Start" to the Screen your created

iv) Click Save up the top and then Activate

2) Open the Developer Console and create a Lightning component and app to display the Flow

i) Click New > Lightning Component, call it "FlowCmp", enter the following code and save:


<aura:handler name="init" value="{!this}" action="{!c.init}" />

<lightning:flow aura:id="flow" />


ii) Click "Controller" on the right to create a controller for the component, and add the following code and then save:


init : function (cmp) {

var flow = cmp.find("flow");




iii) Click New > Lightning Application, call it "FlowApp", enter the following code and save:

<aura:application extends="ltng:outApp" >

<aura:dependency resource="c:FlowCmp"/>


3) Create a new Visualforce page under Setup > Visualforce Pages > New, give it a name, enter the following code and save:

<apex:page >

<apex:includeScript value="/support/console/45.0/integration.js"/>

<apex:includeLightning />

<div id="theLC" />

<script type="text/javascript">

$Lightning.use("c:FlowApp", function() {


{ },


function(cmp) {}





4) Create a Custom Console Component under Setup > Custom Console Components > New, give it a name, and add the VF page you created before

5) Edit your console app to include the Custom Console Component you created

6) Open your console app and click on the component button in the bottom right

7) Type some things in the input field displayed and then hit backspace to delete them

Expected Result: Whatever text you typed should be input as normal and backspace should delete the text

Actual Result: Any shortcut keys you press get activated and backspace does not delete the text

No current workaround

Is it Fixed?

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