Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'
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Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'

Marketing Cloud Mobile , Marketing Cloud Sending

Last updated 2019-10-31 ·Reference W-6417434 ·Reported By 0 users

Fixed in version Marketing Cloud October 2019 Release

Summary
If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time.

Repro
Schedule multiple SMS messages at around the same date/time where the destination audiences may contain the same MobileConnect subscribers.

Workaround
To ensure conditions for this deadlock condition are minimized, please stagger these sends.

Reported By (0)

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