Multi-byte character becomes garbled on "Journey Builder Email Send Summary" and "Journey Builder Email Send Summary By Day" reports.
Trailblazer Community

Multi-byte character becomes garbled on "Journey Builder Email Send Summary" and "Journey Builder Email Send Summary By Day" reports.

Marketing Cloud Reporting

Last updated 2019-09-05 ·Reference W-6495281 ·Reported By 3 users

In Review

Summary
Multi-byte character becomes garbled on "Journey Builder Email Send Summary" and "Journey Builder Email Send Summary By Day" reports. Target fields are below.

On Journey Builder Email Send Summary
[CSV file]
- Activity_Name
- Email_Name
- Email_Subject

[XLSX file]
- Email Name

On Journey Builder Email Send Summary By Day
[CSV file]
- Email_Name

[XLSX file]
- Email Name

Repro
1. Create a email named "ใƒ†ใ‚นใƒˆ(Test)" as example.
2. Use the email as a Email Send Activity on a Journey Builder.
3. Activate the Journey and entry some contacts.
4. Navigate to Analytics Builder > Reports > Report Catalog > Journey Builder Email Send Summary > Create
* Same steps for "Journey Builder Email Send Summary By Day
5. Select the Journey created at step2 as "Journey(s)" and ALL as "Version(s)"
6. Click "Submit" button
7. Click "Email Result" icon
8. Type your Email Address and Subject
9. Click "Save" button
10. Then, result file will be sent to your email address

Workaround
Use non multi-byte characters to avoid garble.

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.