Feature Request: Lightning Knowledge Article chatter notification email links redirect to Classic view of article page
Last updated 3 days ago ·Reference W-5779930 ·Reported By 63 users
When a user @ mentions another user from the Chatter Feed on a Lightning Knowledge Article, the links contained in the resulting Chatter email notification redirect or load the article in a Classic page view regardless of whether the user is in Lightning Experience.
Note: This is currently classified as a Feature Request or work item that is the Salesforce internal equivalent of an Idea on the IdeaExchange. Please consider promoting an Idea for this so that we may see the way this feature currently functions improved upon with a future release.
Ideas Exchange link - https://trailblazer.salesforce.com/ideaView?id=0873A000000ECObQAO
1. Mention a user on a Lightning Knowledge Article.
2. Review the corresponding email notification and click the links contained in it.
Actual Results: The links in the Chatter Email direct the user back to a Classic view of the Article regardless of whether they're currently using Lightning Experience.
Expected Results: The Chatter email notification's links would open the article in Lightning Experience.
To reply to the Chatter @ mention click the 'View/Comment' link in the email to view the post in Lightning Experience.
Reported By (63)
Is it Fixed?
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