Multiple customers not able to login to some oAuth clients
Trailblazer Community

Multiple customers not able to login to some oAuth clients

AppExchange , Communities

Last updated 6 days ago ·Reference W-6438163 ·Reported By 253 users

In Review

Summary
Multiple customers are not able to login to some oAuth clients , for example, Trailblazer / Partner community / AppExchange , due to error :

"ErrorCode=No_Oauth_Token&ErrorDescription=unknown_error+retry+your+request&ProviderId=XXXXXXXXXXXXXXXX"

Around 8/8/2019 6pm GMT our security team’s change affected metadata on oAuth refresh tokens and caused multiple customers’ oAuth login to fail.

Security team’s change was reverted. But refresh tokens created during this time are not functional.

Repro
Login to an oAuth client

Workaround
If the oAuth problem is still not resolved, the sysadmin can revoke all tokens of the connected app for the user and let them re-login to create a new token.

To Resolve, please follow these steps:

1. As an admin, log into your org.

2. In Lighting, click the gear icon in the top-right corner (labeled "Setup") and select "Setup" from the pulldown menu, or in Classic, click the setup link in the top-right corner

3. From the Setup page, click the "Users" link in the left-hand navigation bar, then click "Users" from the pulldown menu that appears.

4. Click on the Username of the affected user.

5. On the User setup screen, scroll down to the OAuth Connected Apps section.

6. You will see several line items in this section, sorted by date.

Find the App corresponding to the affected community (AppExchange, Partner, Trailhead, Trailblazer Community, etc)

7. Click the Revoke link next to each line item for the associated Apps, with a Created Date of 8/8/2019

8. Revoking the token will return you to the top of the User setup page. Repeat this step for any line items matching these criteria until all matching line items have been removed.

Once all tokens have been revoked, the user should be able to return to the Community and log in as you normally would.

Reported By (253)

Shubham Bangad Khurram Shakeel Corey Luskin nagaraj mandaloju Sushant shelke Joanna Moore (Test Org Admin) Christopher Wagner Melissa Hansen Nathan Polonski Emily Temkin Mohit Sharma Jaya Srivastava becca morgan Toni Szafranski Amy Leopold Tuomas Mikkola Anna Mokhubova Ed Santandrea Lindsay Paulson Aleksandra Grabowska Diane Carroll Jazmine Moore Jabe Hammond Carmel Patterson Elijah Post Partner Hub Admin Angela Smith Casey Armstrong Nick Cotter Ashley Bannon Emil Atanasov Emily Kinney Pavlo Shchur Philip Terzic Oleksandr Kerov Rachel Hands Michael Reyna Michael Havrilla Charise Van Liew Charles Cummings Jeanne Wallenstein Michelle Brown Igor Ievsieienko Keith Collins Andrii Melnichuk Serhii Klevchuk Andrii Litovchenko Anton Pryshchenko Igor Babych Vladyslav Kushney Bogdan Ovsienko Oleksii Fisher Taras Torubka Ruslan Kurchenko Yevhen Kharchuk Yaroslav Kobylsky Andrii Leshchuk Dmytro Garkusha Oleh Berehovskyi Vitalii Leshchenko Matthew Groom Robert Khachatrian Roman Skurchak Max Yakimenko Artem Kravchenko Volodymyr Andriichak Volodymyr Bychkovskyy Mykola Senyk Srikant Shankar Chonnad Ruslan Kozlovskyi Aditi Iyer Bohdan Dovhan Sergii Sheiko Youchen Wu Keith Ayers Pavlo Kruhlikov Yamile Pacheco Cueva Bryan Lilley Alex Vlasenko OCE Admin Hryhoriy (Gregory) Samodurov Taylor Johnson Del Simmons Tricia McGuire Chris Barrell Jay Kapadia Prashanna Raghavan Sriram Penkey durga ayinala Keval Shah Shyam Kannapiran KARTHIK BODDUCHERLA Vijaya Kumar Basa Albert Yan Ryan Teeples James St Jean David Aebersold Dale Ziegler Matthew Smaller Kseniya Khenkina Danielle Laffey Jesse Admin Ryan Sharp Jaya Tiwari Allison Silverberg Scott Bub (MCS) Justin Richmond Kaylee Gabus Kristi Campbell Alec Lajoie Phil Weinmeister Chuck Kostalnick Blake Winkler Donna Autrey Robert Williams Emily White Kevin Berkline David Sobczak Peg Henderson Suma Anand Dhirendra Ranawat Beatrice Chau Jenkins User Nick Valeriote Karen Williams Brian Riotoc Amalin Chatterjee Harish Paralikar Federico Vigone Kavi Patel Gabor Fabian Sunil Kumar Sirangi Bob burdekin Jason Spainhour Paul Inboriboon McKenneysInc Accounts Jitesh Rai Tom Chang Michael Osterbur Sam Talebbeik Cathy Clearman Adam Goffin Jon Jenkins Gabor Fabian Juliette Sanchez-Trujillo Brandon Koletsky Krishna Kodali Guru Vattam Abhay Singh Omar Vazquez Marie Harvat Kieran Maclagan Griffin Warburton Shameer Farook Rene Raul Garcia Niji Sabharwal Mark Thomas Charlotte Fox Theodoor van Donge Leslie Gestautas James Morrissey 1075107911 Brian Roff Dina Nawas Jeff Gillis Brooke Waite Manoj Yadav melvin disouza Matthew Montevideo ilissaSue McClelland Shirley Chow Michelle Labrosse Niraj Kumar José Mario Rodríguez Sanchez Chris Small Gerald Rollason Lexi Ruben Beth Hassett Nithi Natarajan Bob Greene System Admin JD Brianne Pilotti Matt VanderZyl Dev API Mikalai Melchanka Rachel Huntington Jake Bullard Andrew Dodge Elaine Patterson Kate Johnson Anne Hogan Mahnaaz Mohammadi Samantha Carroll Chris Caputo Andrew Cook Justin Parr Dave Smith Debra Anderson Tom Ayres Kody Hungenberg amrutha kommuri Gaylene Dickens monika nowakowicz Greg Burns Rob Alexander Brian Havens V.J. Watkins Leslie Waters Allison Spalik Matt Holloway Sue Hacker Leisha Langston Tom Augustine Monica Cordero Carmel James James Browne Melissa Bunch Petra Marino Harrison Roberts James Bates Jennifer Linco Holly Burdick Rick Culbreth Amanda Malloy Vince Willette Bobby Avoine Candoris Consultant Lance Sulton Peter Nigro Gail Bloch John Dev Thibaut Kienlen Johan Fabert Binoy Sivan Pavlo Moroz Ivan Levytskyi Vladyslav Petrovych Ashton Kemerling Kristine Curington Richie Hao 将利 佐々木 Rama C Mouli Bommareddy Nicholas Chen Anil S Vaddadi Esti Gershonowitz Kai Amundsen Prasad VA Shannon Weatherall Flavio Filipini Georges Auberger Peter B Gabriel Adrian Alves Kelly Turner

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