Opening the work view for omni supervisor when chats are available throws an Aura exception
Last updated 2022-08-08 ·Reference W-4529496 ·Reported By 20 users
A Lightning Error will appear when opening the Work/Queues using Omni Supervisor.
The error detailed on the "Technical Stuff" section is:
Error happened when processing action responses [Error occurred while fetching compact layouts for queue items
open omni supervisor in Lightning
from a different Session, start a chat
in the supervisor window, Select Queues Backlog to see the pending Work.
Is it Fixed?
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