Add Products Screen for Opportunity Products Flashes and then Disappears When Creating Opp from Related List in LEX
Trailblazer Community

Known Issues · Fixed

Add Products Screen for Opportunity Products Flashes and then Disappears When Creating Opp from Related List in LEX

Platform , Sales and Marketing , User Interface , Summer 19

Last updated 2022-02-10 ·Reference W-6286019 ·Reported By 39 users

Fixed - Winter '20

Summary
Creating an opportunity in Summer '19 from a related list will sometimes flash the add products screen briefly, and then that screen will disappear entirely. This only affects lightning experience, and only when creating the opportunity from a related list.

Repro
Enable the "Prompt users to add products to opportunities" feature in Opportunity Settings, and perform the following steps
1) Create an account record in Lightning
2) Ensure the Opportunity related list is on the page layout, as well as the lightning page, so that it is visible when viewing the account in lightning
3) Create 2 product records and give them a standard price
4) Navigate to your account in lightning
5) Click "New" on the opportunity related list
6) Fill in the required fields with anything and click save
7) Notice the add products screen flashes and then disappears

The problem is intermittent, but it's most likely to happen first time the Add Products screen is opened after login.

Workaround
Manually add the product after creating the opportunity, or create the opportunity from the opportunities tab rather than a related list.

Reported By (39)

Rick Brewin Umesh Arora Daniel Tersigni Amy Hanna Charlotte Dessertenne Soline Bagnariol Martijn GRAUMANS Vignaesh Ram Amarnath Michael Wendling Sandeep Reddy Julie Hills Dave Winkels Winona Marishka Baldeo Cesar Restrepo Helen Parkinson Char Carson Alex Buchholz Isaac Sando Hans Hendershot Jeff Karlsson Carol Pogue Leah Reynolds Jackie Jallal Rashida Burhani Tony Case Jessica DeLeo Anissa Talty Muthuraj Selvaraj Darren Lee Dawn Fisher Chelsea Geller Marc Swan Miles Robson Craig Moore Heli Erämaa Mike Troy Bo Nash Brittany Gonzalez Lauren Moffett

Is it Fixed?

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