When changing owner on a custom object record, Public Groups are returned when searching queues
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Known Issues · Fixed

When changing owner on a custom object record, Public Groups are returned when searching queues

Search , Lightning

Last updated 2019-09-07 ·Reference W-5991347 ·Reported By 5 users

Fixed - Winter '20

Summary
In Lightning, when changing the owner of a record on a custom object, Public Groups are returned when performing a lookup search for queues.

Repro
1. Create a custom object with a tab.
2. Go to Setup > Users > Queues, then create a new queue, with the supported object being the custom object created in Step 1.
3. Go to Setup > Users > Public Groups, then create a Public Group with a name that matches the name of the queue created in Step 2.
4. Create a record on the custom object and save. Change owner on the record, search queues, and note that both the queue and the group are returned.

Workaround
Switch to Salesforce Classic before changing owner on the record.

Reported By (5)

Cindy Scott Cara Bickford Johan Yu Zachary Blake Joshua Hester

Is it Fixed?

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