Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue
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Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue

Live Agent

Last updated 2022-10-04 ·Reference W-5851162 ·Reported By 4 users

Fixed - Summer '19

Summary
When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.

Repro
Have Bots and Snap-Ins with Queue Position enabled for this to reproduce.

1. Log into your console and go online via an active status.

2. Go to where your chat button/bot is hosted and start a series of chats.

3. Go through the click-path to transfer to an agent for these chats.

4. Notice the chats that are sitting in the queue may not have their queue position displaying for the customer.

Workaround
None at this time.

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