Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue
Last updated 2022-10-04 ·Reference W-5851162 ·Reported By 4 users
When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.
Have Bots and Snap-Ins with Queue Position enabled for this to reproduce.
1. Log into your console and go online via an active status.
2. Go to where your chat button/bot is hosted and start a series of chats.
3. Go through the click-path to transfer to an agent for these chats.
4. Notice the chats that are sitting in the queue may not have their queue position displaying for the customer.
None at this time.
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.