Unable to update subscriber status with import
Trailblazer Community

Unable to update subscriber status with import

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Last updated 2019-08-20 ·Reference W-5900799 ·Reported By 3 users

Fixed in version Marketing Cloud Release August 2019

Summary
When importing subscribers into an Enterprise 2.0 top level account with a status column set to 'Active' the subscribers continue to show as 'Unsubscribed' and cannot be sent an email from the top level account.

Repro
1. In an Enterprise 2.0 top level account send an email with the unsubscribe link (%%unsub_center_url%%) as part of the email.
2. Click the 'Unsubscribe' link.
3. Click the 'Unsubscribe from all' button.

Workaround
1. Navigate to the All Subscribers list
2. Search/View the subscriber
3. Click the 'Activate' button

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