Transcript shows "Critical Wait Alert Cleared" event even if the time was not reached or set
Last updated 2020-02-15 ·Reference W-5522039 ·Reported By 11 users
Transcripts are recording "Critical Wait Alert Cleared" event even when Critical Wait Time (CWT) did not hit, or is not enabled.
Enable LA or omni-channel chat
Initiate a chat, ensure that the CWT is not reached (or if it's not set
View chat transcript record
Open the Transcript Events related list
*Notice the Critical Wait Alert Cleared line is logged
None at this time
Is it Fixed?
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