Feed not auto-refreshed when adding comment through Case Comment Publisher component in Community
Trailblazer Community

Known Issues · In Review

Feed not auto-refreshed when adding comment through Case Comment Publisher component in Community

Communities , Lightning

Last updated 2022-12-28 ·Reference W-4820083 ·Reported By 44 users

In Review

Summary
In Communities, when posting Case Comments from the "Case Comments Publisher" component, the "Feed" component will not automatically refresh.

Repro
1. Setup and Activate a Community (Napili Template) with Members added.
2. Go to the Community Builder--> Case Details Page
3. Add the "Case Comments Publisher" component and the "Feed" component to the page
4. Publish the Community
5. Go to a Community Contact
6. Select "Manage External User" --> Login to Community as User
7. Navigate to Case record
8. Post a Case Comment from the Case Comment Publisher


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EXPECTED RESULTS:

Newly posted Case Comment would automatically display in the Feed

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ACTUAL RESULTS:

Case Comment does not show up in the Feed

Workaround
Manually refresh the page.

Reported By (44)

Venture Tech Group Mohan Jerome Christian DigalBybit Christian Aubut Danyal Khamisi Willian Paulo de Paula Dannu Rahmat Daniel Wretman Steve Blackwell Jeremy Kicklighter Nancy Ngo Sander Elsen Léa BERGEROT Karl Bugge Lee Savage Bret Dellinger Andy Mahood Avihai Shindelman Sundar Subramanian Merly Thomas Team N28tech Kenji Abe Bruno Palma Ben Nguyen Matthieu Vailly Divya Verma Nate Benner Matt Brandt Chandra Verrett Jayesh Juneja 紗綾子 小野 Michal Hruška Alissa Bopp Kuang David LE BRUN Alison Baird Kameshwar Singh Kate Rehkemper Prathyusha Lella Greg Jankowski Leo Daley Crystal Winsor Adam Ondrejka Kou Xiong Kaeli Saner

Is it Fixed?

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