Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails
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Known Issues · In Review

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Last updated Today ·Reference W-5573615 ·Reported By 110 users

In Review

Summary
Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Repro
1. Build a Process builder flow on EmailMessage object to update Case Status to closed

2. Send an Email from Case related list and trigger the flow and the Case Status is updated successfully.

3. Open Outlook and load Outlook Integration

4. Compose a new email and use "Send and Add emails" from Outlook Integration Sidepanel

5. Email is added successfully after the email is sent, but the Case status will not be updated

Workaround
Send the Email first and then add email to Salesforce from sent folder or inbox folder

Reported By (110)

Ryan Russikoff Richardson Handjaja Mya Henk David Speck Quinn Kaiser Juan Zamarripa Arndt Heuser Karine Costa Keith Borden Rachel Zablocki Purushotham G Katia Pache Ryan Wiltshire David Nelson Jacobo Negueruela Martos Janne Oksanen Robert Buit Manny Travieso Jackie Travieso Brandon Pitts Mari Leijd Sowmya Selvaraj Rael Olwyn Jennifer Otremba Swathi Inapakolla Hao Zheng Isaac Lehr Gwyn Cross Sergio Pedro Ben Jackson Adrian Juergens Shirley Naive Jennifer Rubenstein Sean Murphy Jen DeLalio Rui Coelho Aaron Hale Jojo Noble Crystal Garcia Marie-Christine Villet Ahmed Djallel BOUISRI Ajith Ramakrishnan Remco van der Veek Scott Christensen Jared Actis Henry Lynch Victor So Don Rockett Suzy Lopatin Tor Håkon Sigurdsen Tom Barber Kinsey Holloway, PMP John Radcliffe Bandhan Baral Angela Kauppi Joey Myers Markus Lucht Matthew Evans Sebastien Labarre Tim Calje Kliqxe Dev Richard Rodriguez Allison Meyer Kevin Kneip Matt Herbert Donna Whitig Lisa Holmes Lucia Labella AdVic Admin Ryan Foster Nathan Tokarz Anand Venkatrao ShanShan He Sebastian Peitz Benjamin Dolar Megan Herrera Craig Woodman Lauren Douglas Thiago Leal John Brazda Ryoko Norris Tracy Nguyen Evangeline Leung Margot Weldon Sierra Valenzuela-Phillips Jeannette Liu-Deza Alexander Pinate Rodrigo Andrade Michelle McLane Tabitha Theriot Marites Lanticse Kyle Dixon Suresh Sundar Paul Anderson Jeremy TenBroek Joe Cavicchia Ophélie Gorizian Rachana Chaudhari Shaun Brady Anthony Ramirez Alex Groag Chris Luman Sunny Solanki Palwasha Salehy saoussen gharsalli Rajendra Sahu Sanja Panic PATRICK Rears Sean Stanton Linda Sharman

Is it Fixed?

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