Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit
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Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2019-10-07 ·Reference W-5374080 ·Reported By 24 users

Fixed in version Marketing Cloud Release October 2019

Summary
When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package will fail to preview the thumbnail in Salesforce and you will see the error/message in Salesforce:  "The email thumbnail could not be retrieved"

Repro
1) Create a Journey in the Marketing Cloud in a non-default Business Unit using Salesforce Data
2) Activate the Journey
3) Navigate to your Integrated Salesforce ORG
4) Access the newly created Triggered Send under the Marketing Cloud Connect managed package
5) Thumbnail does not load and shows the message: "The email thumbnail could not be retrieved"

Workaround
You can view email thumbnails inside the Marketing Cloud job directly.

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