Exporting Discover Report via Email in a PDF format errors
Trailblazer Community

Exporting Discover Report via Email in a PDF format errors

Marketing Cloud Reports

Last updated 2022-03-30 ·Reference W-5410320 ·Reported By 1 users

No Fix

Within the Reporting Application and utilising the Discover Package, it's possible to Export the Report via Email and format the Report in PDF Format. When attempting to Send the Email, the process Errors and shows the following Error.

"Error: Report can’t be sent. Please try again and contact your Salesforce admin if the problem persists."

- Create a Report in Analytics Builder using the Discover Package
- Run the Report
- Select the Email Export option
- Choose the Report Format as PDF and attempt to Send
- Report will process for a short time, then Error in the pop-up window

1) Choose a different format; CSV, XLS or XLSX

2) Select to Export to the Report via PDF to the FTP and download from the FTP Site

3) Continue to re-try until the process is successful.

Reported By (1)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.