Triggered Send IERs not always created
Trailblazer Community

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2019-08-23 ·Reference W-6074497 ·Reported By 161 users

Fixed

Summary
Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs to be missing for some sends.

Repro
This is not reproducible from actions taken within an account

Workaround
Use tracking from Marketing Cloud

Reported By (161)

Ankit Kumar Lukas Drescher David Sutton Crystal Vargas Sai Karan Reddy Kundur Jeana Yager Anastasiya Vinogradova Jason Mower Stefanie Stafford Srinivasa Yeduru David Repko Anthea Leung Raymundo Venegas Oana Munteanu Elsa Brahami Asmae Gounberek Amaury De Moffarts Thomas Miller Chrissy Zellman Tim Sadler Sushmith Singireddy stuart au Utente ETL Robert Chen Nicholas Howison Yusuke Shiina Erwan Gourvenec Esther Tie Courtney Feild Clive Plumb Mélanie Lesgards Tron Nicholas Lucas Belloti Stuart Quintal Arno van den Berg kiran kumar Laure-Emmanuelle Peyret Evan Thrailkill Joris Guillet Sören Rotmann Michael Ohnesorge Robert Haller Robert Haller Krishna Kodali Allison Baumann Laura Cumbo Breylor Grout Ray Tong Mohan Saini Gabriel Man Angela Snee Raheem Hargrave Jackie Nicol Tiffany Nelson Cody Cleary Tate Hamilton Devon Allen Mimi Kuehn Mark Weathers Jeanette Mittendrein Pinto Kuttikat Mani crm-development crm-development Dane Lenhard Jill Dinges Nicole Findlay Ariana Schleisman Maggie VandeWiele Andi McLaughlin Mohan Saini Neha Patil Karen DeMers Brian Gressett Yana Valiyeva Aishwarya Gurazada Sam Hoult Nino Morales Marketing Cloud API Diane Steenkamp Stephen Edwards Nalini Kaplan Jessica Cano Anton Norell Niek Crasborn David Burns Patrick Moffett Bonnie Gergely Crystal Dones sfdc.gatwick@brightgen.com Daniel Lecordier Guy Ballard Zuzanna Jarczynska Service Wise Service Wise Stephanie Wood Raviprakash Levadi Lindsey O'Neal Anita Święconek Matteo Alfano Rafael Treml Jennifer Ho Trisha Becker Michelle De La Cruz Ruiz MC MC Integration User Adeeya Prabhakaran Desarae McColley Amanda Nichols Pam Gould Scott Hellier William Knox MC Integration User René Goldschmidt Josh Hampleman Penrod Admin Rob Henry Sona Shaikh Andy Davidson Cindy Schwake Arno van den Berg Mike Stevens Jon Stevens Marianne Ring Erika Steinmetz Nandita Chugh Sanket Kharwade Jan Mark Barcenas Toni Kljucevic Stephanie Hanley Mallikarjuna Reddy Bolla Bryan Lee Dustyn Rothenberger Adam Volo Brent deGruchy Dan Luton Anthony Bertucci Jonathan Gardner Klaus Huber Brenton Sims Carlos Arribas Katherine Orton nisha bubna Bushra Zainuddin Sam Rasmussen Jose Plata Jan Eakin Jamie Harry Miguel Angel Gonzalez Vrajesh Pothiwala Tim Perdue Paula Ocdise Tim Pritchard Aaron Keil Tammy Kim Cara Layne Charlotte King David Hein Will Papworth Chris Chahinian Melissa Orendorff Datarati Admin Leonie Allen LiShuang Jerly Abis

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