Marketing Cloud Connect Deep Links do not function in some Multi-org configurations
Last updated 2020-12-10 ·Reference W-3377196 ·Reported By 10 users
Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the top-level or EnterpriseID of an E2.0 multi-org deployment.
1. Access Sales Cloud Org integrated with Marketing Cloud via Marketing Cloud Connect with Muti-org configuration.
2. Click the Marketing Cloud tab
3. Click to ""Go to Marketing Cloud"" link
4. Receive error page displayed in browser
Log into the Marketing Cloud directly
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