Internal Server Error encountered when using Global Search, logging in, or opening Lightning Experience
Trailblazer Community

Known Issues · Fixed

Internal Server Error encountered when using Global Search, logging in, or opening Lightning Experience

Performance , Search , User Interface , Summer 17 , Lightning

Last updated 2022-02-10 ·Reference W-4051521 ·Reported By 12 users

Fixed - Summer '17 Patch 10.0

Summary
Users may report encountering variations of an Internal Server Error that's related to search features in Lightning Experience after the Summer '17 release.

This has been confirmed to occur in the following application areas however, it may also occur elsewhere:

- Initially logging in to Salesforce Lightning or upon navigating to/opening Lightning Experience with Error Id ending in 269968378

- Attempting to use Global Search in Lightning with Error Ids ending in -506513349 or -2075648230

If you unsure whether you may be affected please log a case with Salesforce Support in order to verify whether the Internal Server Error your users are seeing may be related.

Repro
1. Login to Lightning Experience

2. Perform a Global Search in Lightning

Actual Results: Users are prompted with an Internal Server Error containing the following variations of an Error Id ending with these numbers:

-506513349
-2075648230
269968378

Expected Results: Users would not be prompted with an error upon logging into Lightning and/or using Global Search in Lightning Experience.

Workaround
Users can click to close the error upon logging in to resume normal use of the application.

If you need to locate a specific record, users may leverage one of the following alternatives:

- Switch to Salesforce Classic and perform a global search there

- Leverage reports, list views, and/or queries via the API and SOQL to locate desired records.

Reported By (12)

Heidi Schmidt Ljiljana Sittler Dominique Wallace Fabio Andree Scheurel Syed Usman Ahmad Shaina Thompson Jeanne Busch Simon Aronshtein Richard Carr Waylon Kelley Scott Babbitt Vincent Robert

Is it Fixed?

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