Non-Admin users are unable to access "UserServicePresence" records in Reports.
Trailblazer Community

Known Issues · Fixed

Non-Admin users are unable to access "UserServicePresence" records in Reports.

Analytics , Live Agent

Last updated 2022-02-10 ·Reference W-4054408 ·Reported By 1 users

Fixed - Summer '17 Patch 10.0

Summary
Users are unable to access UserServicePresence records in Reports unless they're an admin user.

Repro
1 - Create report based on "UserServicePresence" records.
2 - View aforementioned report as a non-admin user.
3 - No results are returned.

Workaround
N/A

Reported By (1)

Kinga Offenbaecher

Is it Fixed?

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