Unable to delete or edit Live Chat Transcripts stuck in Waiting Status
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Unable to delete or edit Live Chat Transcripts stuck in Waiting Status

Live Agent , Service Cloud Console

Last updated 2018-01-06 ·Reference W-3884784 ·Reported By 41 users

Fixed - Spring '18

Summary
Old Live Chat Transcripts that should have been routed by OmniChannel or updated to a Missed Status can become stuck in a Waiting Status. These Transcripts cannot be edited or deleted because they are in that status.

Repro
Currently, we don't have a way to reproduce the scenario where the Live Chat Transcripts get stuck in the Waiting Status.

Workaround
At this time, there are no workarounds.

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