An internal server error is returned when bulk updating contacts to move them to a new portal account that does not have any portal roles
Last updated 2020-11-12 ·Reference W-1425912 ·Reported By 5 users
No Fix
Summary
An internal server error is returned when bulk updating contacts to move them to a new portal account that does not have any portal roles.
Repro
a) Make sure your admin user account has a role (e.g. CEO).
b) Enable Customer Portal.
c) Enable a contact as a customer user and select a profile linked to a user license that allows for roles (e.g. "Customer Portal Manager Custom"). Copy the contact ID.
d) Enable another contact as a customer user and select a profile linked to a user license that does not allow for roles (e.g. "High Volume Customer Portal"). Copy the contact ID.
e) In Developer Console, execute below code:
Id targetAccountId = '0013600000CZ6gl'; // replace with ID of account not linked to portal enabled contacts
List<Contact> contacts = new List<Contact>();
List<Id> contactIds = new List<Id>{'00336000007pDZ0','00336000007pDYy'}; // replace IDs with contact IDs obtained in steps c) and d)
for(Id cId : contactIds) {
contacts.add(new Contact(id=cId, accountId=targetAccountId));
}
update contacts;
f) Debug logs will show an "Internal Salesforce.com Error" after the DML operation:
04:15:01.5 (314345570)|DML_END|[7]
04:15:01.5 (315055362)|FATAL_ERROR|Internal Salesforce.com Error
Workaround
Update the contacts linked to role-less portal users first, and then the remaining contacts.
To find which contacts are linked to role-less portal users you may run this SOQL query:
select contactid from user where contactID IN (<contactIds>) and userroleId = ''
Reported By (5)
Is it Fixed?
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