Intermittent error "INVALID_CROSS_REFERENCE_KEY" during bulk update/upsert operations (Bulk API, Batch Apex, Soap API, Apex Rest, Lightning Sync)
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Intermittent error "INVALID_CROSS_REFERENCE_KEY" during bulk update/upsert operations (Bulk API, Batch Apex, Soap API, Apex Rest, Lightning Sync)

Apex , API

Last updated 2022-03-25 ·Reference W-3817409 ·Reported By 68 users

In Review

Summary
The Salesforce Technology team has identified an intermittent issue that may occur during bulk update/upsert operations using Bulk API, Batch Apex, Soap API, Apex Rest, or Lightning Sync. When this issue is encountered, the records will fail to save, resulting in the error: "INVALID_CROSS_REFERENCE_KEY: invalid cross reference id".

If you encounter this error, please try re-running the failed jobs again as a temporary workaround.

The Salesforce Technology team is investigating the root cause of this issue.

Note: The "INVALID_CROSS_REFERENCE_KEY: invalid cross reference id" is also a generic error that can occur for other reasons. Contact Support if you need further assistance.

Repro
This issue is intermittent and may occur during bulk update/upsert operations using Bulk API, Batch Apex, Soap API, Apex Rest, or Lightning Sync

Workaround
If you encounter this error, please try re-running the failed jobs again as a temporary workaround.

Reported By (68)

Deguchi Junichi Sara Birchler Gemma Daly Zach Hall Birendra Dua Rupali Deo Christian Peter Jochen Clemens Eric Schemm Felix Leber Laura Castro Henning Fleige Michael Gelnar Noopur Lokwani Linda Rawsky Michelle Merrill Robert Robinson Evan Montigney Benjamin Ross JP Leonard Patrick Fendt Claudine Sauvetre Jerry Grieshaber Matthew Anderson Michelle Mallo Gregory Mintz Priscila Renwick Beverly Tyree Ian Sidle Jake Edwards Matt Norn Sumat Srivastav Mike SYS ADMIN Burroughs Akshay Ghorpade Rajeev Sharma Pierre Eymard Hitendra Katariya John Zhao Breslyn Jacobus Mojo Mortgages Vincent Blain Admin Atile Techila Admin Raik Thalheim Michele Howard Suzy Lopatin BombBomb Development Taylor Murphy Himanshu Soni Carlos DeJesus Mikhail Lebedev Admin User Admin Dev33 Sergey Karnyushin Mike Shatkovskiy Admin Dev31 Darcy Rippon Daniel Assis Scott Pearson Service Account Vaibhav Jain VARMA SRIDATLA Rishi Ojha Kasparas liutkevicius OleksiiQA ByzikQA Jordane BACHELET jordane bachelet Andrew Bates

Is it Fixed?

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